AVC Software Consulting
Post-Implementation Playbook
What actually happens after your NetSuite goes live — and how to ensure your team realises the ROI your CFO signed off on.
Enter your details to unlock the full 90-day playbook — including week-by-week action items, the KPI dashboards to build first, and AVC's support escalation framework.
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Go-live is not the finish line. It is, in fact, the moment the real work begins. The 90 days after go-live determine whether your NetSuite investment delivers the ROI your CFO approved — or becomes another expensive system that gets worked around rather than used.
This playbook is built from AVC's experience managing post-go-live support for 200+ NetSuite implementations across Singapore, Philippines, and the wider Asia-Pacific region. It gives you a structured week-by-week action plan, the KPI dashboards that matter most in the first 90 days, and a clear escalation path when things don't go as expected.
The companies that realise NetSuite ROI fastest share one thing: a named internal owner — not just an IT lead — who runs the 90-day playbook with the same rigour as the implementation itself.
Keep the business running. Fix what's broken. Don't change anything that isn't broken.
The first 30 days are about survival, not optimisation. Your users are learning a new system while still hitting month-end close and serving customers. The goal is stability — not perfection. Resist the urge to make configuration changes unless they are blocking critical operations.
Warning: Do not approve configuration change requests in Days 1–14 unless they are blocking a core business process. Changes introduced too early disrupt user learning and make issues harder to diagnose.
Drive consistent usage. Eliminate workarounds. Build the habits that stick.
By Day 30, the dust has settled. You know which users are struggling, which processes have friction, and where the system isn't matching how your business actually works. Phase 2 is about addressing those gaps systematically — without reopening the entire scope.
Measure ROI. Identify the next wave of improvements. Plan Year 2.
By Day 60, NetSuite should feel normal. Users are not thinking about the system — they're thinking about their work. Phase 3 is where you shift from "keeping the lights on" to actively extracting value. This is when the CFO asks: was this investment worth it?
NetSuite's dashboard engine is one of its most underused features in the first 90 days. These are the six dashboards AVC recommends building first — in order of business impact.
Bank balances, AR due in 7/14/30 days, AP due, and net cash forecast. Replace the weekly spreadsheet immediately.
Outstanding invoices by age band, overdue alerts, customer credit exposure. Drives DSO reduction from Day 1.
Bills due this week/month, pending approvals, early payment discount opportunities, vendor balance summary.
Stock on hand vs. reorder points, slow-moving items, bin locations, pending receipts. If applicable — reduces stockouts fast.
Open quotes, orders pending fulfilment, MTD revenue vs. target, top customers by revenue. Replaces the CRM spreadsheet.
One-screen view: revenue, gross margin, cash, open orders, headcount costs. The report the CEO actually reads every morning.
| Issue | Severity | Root Cause | Resolution |
|---|---|---|---|
| Tax codes calculating incorrectly on transactions | High | Tax group or nexus misconfiguration | AVC support — config fix, usually resolved same day |
| Users bypassing NetSuite, maintaining parallel spreadsheets | High | Training gap or missing report/saved search | Refresher training + build the missing view in NetSuite |
| Period close taking longer than expected | Medium | Manual reconciliation steps not yet automated | Map each manual step — most can be eliminated with saved searches or workflows |
| Inventory quantities not matching physical count | Medium | Receiving process not followed consistently | Process audit — usually a training gap, not a config issue |
| Approval workflows not triggering correctly | Medium | Workflow condition or role assignment error | AVC support — config review of workflow criteria |
| Report data not matching expectations | Medium | Date filters, subsidiary scope, or posting period mismatch | Review saved search criteria — often a filter issue, not a data issue |
| Users locked out or unable to access required records | Low | Role permission gap | Review role permissions — add access at appropriate level |
| Duplicate vendor or customer records | Low | Multiple users creating records without checking first | Enforce search-before-create process + merge duplicates |
Knowing who to call — and when — is the difference between a 2-hour fix and a 2-day outage. AVC's managed services clients follow this escalation framework from Day 1.
First point of contact for all user questions. Resolves training gaps and process questions. Logs issues that require partner support.
For configuration questions, saved search builds, workflow issues, and compliance queries. Response within 4 business hours for managed services clients.
For system bugs, platform errors, and issues requiring Oracle NetSuite support case submission. AVC manages the Oracle relationship on your behalf.
Based on AVC's post-implementation reviews across 200+ NetSuite go-lives in SEA, here are the typical improvements measured at the 90-day mark when the playbook is followed.
These figures represent median outcomes. Companies that follow the 90-day playbook with a dedicated internal champion consistently outperform those that treat go-live as the endpoint.
AVC's managed services team can own the post-go-live process with you — or hand it off entirely. Let's talk about what's right for your team.
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